CUSTOMER BILL OF RIGHTS


You are welcome at Saks Fifth Avenue.

Saks Fifth Avenue is committed to creating a welcoming and inclusive environment, where every person will always be valued and respected whether you are shopping, working or merely passing through.

Your rights will be respected.

Everyone visiting, shopping or doing business with us is to be treated with respect and dignity. We will not tolerate discrimination of any kind, including acts of aggression, hostility, verbal or physical abuse. Additionally, the act of profiling based on race, color, religion, sexual orientation, gender identity, age, disability, citizenship, ancestry, appearance, or any other personal or physical characteristics is strictly prohibited.

Saks Fifth Avenue employs asset protection professionals to ensure a safe and secure shopping environment for our guests and employees. In the event that a member of our security team reasonably believes that a person is committing or attempting to commit shoplifting or another crime on the premises, that person may be detained. If a person is detained, it may only be done in a reasonable manner and for a reasonable amount of time to allow for investigation or questioning. We strictly prohibit the use of excessive force or threatening and intimidating language.

An employee who engages in or fails to report discrimination is in violation of our company policies and does not reflect our commitment to make everyone feel welcomed. We will take action up to and including termination, when warranted.

To report any instance of discrimination, profiling or violation of these standards in this store, please contact us: 1-844-540-1231